Refund and Returns Policy


Refund and Returns Policy of woobey

At Woobey, we strive to provide you with the best experience and the highest quality personalized portrait drawing videos. We understand that situations may arise where you may need to request a refund or return. Please review our policy below to understand your options:

Refund Policy:

  1. Quality Guarantee: We take immense pride in the quality of our work. If you receive a personalized portrait drawing video that does not meet the standards of the art style you selected or if there are errors or issues with the video, please contact us within 7 days of receiving it. We will review your case and, if necessary, offer a full refund.
  2. Digital Nature: Since our products are digital and personalized, we cannot offer refunds based on changes of mind or personal preferences after the video has been created and delivered.

Returns Policy:

As our products are digital and delivered electronically, there is no physical item to return. Therefore, returns, in the traditional sense, do not apply.

Cancellations:

  1. If you wish to cancel your order before our artists begin working on your personalized portrait drawing video, please contact us as soon as possible. We will provide a full refund.

How to Request a Refund or Cancellation:

To request a refund, cancellation, or report an issue with your personalized video, please contact our Customer Support team at [gift@woobey.com] with the following information:

  • Your order number
  • A detailed explanation of the issue
  • Supporting evidence such as images or descriptions

Processing Time for Refunds:

Refunds, if approved, will be processed within 7-10 business days and will be returned to the original payment method used for the purchase.

Contact Us:

If you have any questions or need further assistance regarding our Refund and Returns Policy, please feel free to contact our Customer Support team at gift@woobey.com.

We are committed to ensuring your satisfaction with every personalized portrait drawing video you order from Woobey. Thank you for choosing us to help you celebrate your special moments.

Last updated: [28/09/2023]